{"id":127,"date":"2006-08-09T14:00:39","date_gmt":"2006-08-09T20:00:39","guid":{"rendered":"http:\/\/quechilero.com\/blog\/2006\/08\/09\/servicio-al-cliente\/"},"modified":"2006-08-09T14:00:39","modified_gmt":"2006-08-09T20:00:39","slug":"servicio-al-cliente","status":"publish","type":"post","link":"https:\/\/quechilero.com\/blog\/2006\/08\/09\/servicio-al-cliente\/","title":{"rendered":"Servicio al Cliente"},"content":{"rendered":"<p>Muchas veces al prestar servicio al cliente nos encontramos con cada caso.<\/p>\n<p><em>Y cuenta la leyenda que una vez&#8230;<\/em><\/p>\n<p>Un usuario medio listo llama a Compaq para pedir ayuda ya que el teclado no funcionaba. El t\u00e9cnico le pregunta sobre las condiciones en las que lo conserva, y el usuario responde: Por suciedad no puede ser, yo mismo lo limpie esta ma\u00f1ana sacando una por una todas las teclas y lavando con abundante agua, jab\u00f3n y un cepillo.<\/p>\n<p>Otro usuario llama a Dell para pedir ayuda en la instalaci\u00f3n del sistema, y le dice al t\u00e9cnico: El computador me pidi\u00f3 que metiera el primer disco y todo iba bien, luego me pidi\u00f3 que metiera el segundo y empec\u00e9 a tener problemas, pero el tercero no me cupo, \u00a1esa ranura es muy peque\u00f1a!<\/p>\n<p>Otro llama a IBM para decir que su computador no se enciende. El t\u00e9cnico le pregunta: \u00bfQu\u00e9 pasa exactamente cuando acciona el bot\u00f3n de encendido? Y el usuario responde: \u00bfCu\u00e1l bot\u00f3n de encendido?<\/p>\n<p>Otro llama a IBM con el mismo problema, y le pregunta el t\u00e9cnico: \u00bfQu\u00e9 pasa exactamente cuando presiona el bot\u00f3n de encendido? Y el usuario responde: He pisado el pedal varias veces pero no encuentro d\u00f3nde se mete la llave, y no ocurre nada. El t\u00e9cnico le pregunta: \u00bfDe qu\u00e9 pedal me est\u00e1 hablando? A lo cual el usuario responde: El pedal con dos botones y una pelotita abajo.<\/p>\n<p>Otro usuario se quejaba de que su computador no funcionaba a pesar de que hab\u00eda seguido las instrucciones al pie de la letra. Tan al pie de la letra, que cuando se le dijo que sacara los discos del empaque pl\u00e1stico, retir\u00f3 la protecci\u00f3n pl\u00e1stica dejando s\u00f3lo el disco magn\u00e9tico y el centro met\u00e1lico.<\/p>\n<p>Otro llam\u00f3 a un ingeniero de sistemas conocido suyo para decirle que los discos de arranque no le funcionaban. El ingeniero le pidi\u00f3 que le enviara una copia de los discos. Al otro d\u00eda, el ingeniero recibi\u00f3 unas magn\u00edficas fotocopias a color de los discos.<\/p>\n<p>**********<br \/>\nS\u00f3lo por si acaso:<em> Los nombres y las marcas ac\u00e1 presentados son \u00fanicamente de car\u00e1cter ilustrativo y no se apegan a hechos reales.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Muchas veces al prestar servicio al cliente nos encontramos con cada caso. Y cuenta la leyenda que una vez&#8230; Un usuario medio listo llama a Compaq para pedir ayuda ya que el teclado no funcionaba. El t\u00e9cnico le pregunta sobre las condiciones en las que lo conserva, y el usuario responde: Por suciedad no puede &#8230; <a title=\"Servicio al Cliente\" class=\"read-more\" href=\"https:\/\/quechilero.com\/blog\/2006\/08\/09\/servicio-al-cliente\/\" aria-label=\"Leer m\u00e1s sobre Servicio al Cliente\">Leer m\u00e1s<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[2],"tags":[37,21],"series":[],"class_list":["post-127","post","type-post","status-publish","format-standard","hentry","category-limones","tag-ayuda","tag-problema"],"episode_featured_image":false,"episode_player_image":"https:\/\/i0.wp.com\/quechilero.com\/blog\/imagenes\/podcast.png?fit=1831%2C1831&ssl=1","download_link":"","player_link":"","audio_player":false,"episode_data":{"playerMode":"dark","subscribeUrls":{"amazon":{"key":"amazon","url":"","label":"Amazon","class":"amazon","icon":"amazon.png"},"apple_podcasts":{"key":"apple_podcasts","url":"","label":"Apple Podcasts","class":"apple_podcasts","icon":"apple-podcasts.png"},"castbox":{"key":"castbox","url":"","label":"CastBox","class":"castbox","icon":"castbox.png"},"deezer":{"key":"deezer","url":"","label":"Deezer","class":"deezer","icon":"deezer.png"},"google_podcasts":{"key":"google_podcasts","url":"","label":"Google Podcasts","class":"google_podcasts","icon":"google-podcasts.png"},"listen_notes":{"key":"listen_notes","url":"","label":"Listen Notes","class":"listen_notes","icon":"listen-notes.png"},"pandora":{"key":"pandora","url":"","label":"Pandora","class":"pandora","icon":"pandora.png"},"podbean":{"key":"podbean","url":"","label":"Podbean","class":"podbean","icon":"podbean.png"},"podcast_republic":{"key":"podcast_republic","url":"","label":"Podcast Republic","class":"podcast_republic","icon":"podcast-republic.png"},"rss":{"key":"rss","url":"","label":"RSS","class":"rss","icon":"rss.png"},"spotify":{"key":"spotify","url":"","label":"Spotify","class":"spotify","icon":"spotify.png"},"stitcher":{"key":"stitcher","url":"","label":"Stitcher","class":"stitcher","icon":"stitcher.png"},"tunein":{"key":"tunein","url":"","label":"TuneIn","class":"tunein","icon":"tunein.png"},"youtube":{"key":"youtube","url":"","label":"YouTube","class":"youtube","icon":"youtube.png"},"iheartradio":{"key":"iheartradio","url":"","label":"iHeartRadio","class":"iheartradio","icon":"iheartradio.png"},"ivoox":{"key":"ivoox","url":"","label":"iVoox","class":"ivoox","icon":"ivoox.png"}},"rssFeedUrl":"https:\/\/quechilero.com\/blog\/feed\/podcast\/si-la-vida-nos-da-limones","embedCode":"<blockquote class=\"wp-embedded-content\" data-secret=\"ttUQn8n9zC\"><a href=\"https:\/\/quechilero.com\/blog\/2006\/08\/09\/servicio-al-cliente\/\">Servicio al Cliente<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/quechilero.com\/blog\/2006\/08\/09\/servicio-al-cliente\/embed\/#?secret=ttUQn8n9zC\" width=\"500\" height=\"350\" title=\"\u00abServicio al Cliente\u00bb \u2014 Si la Vida nos da Limones...\" data-secret=\"ttUQn8n9zC\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! 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